The THRON Customer Success Program pairs each customer with a dedicated specialist who guides you through onboarding, training, and ongoing optimization. The specialist helps you configure the platform, provides tailored advice, and ensures you maximize the value of THRON for your sector and processes. Learn more.
THRON onboarding is personalized based on your sector, team, and business processes. Your Success Manager guides you step-by-step in configuring the platform, ensuring a smooth transition and minimizing learning costs and timeframes. Guides and videos are available with just a click. Details here.
THRON provides comprehensive training resources, including personalized sessions, guides, and videos. These materials help users discover every platform function and exploit its full potential. Training is tailored to your sector and processes. Access resources.
THRON B2B Area can be activated in less than a week, allowing businesses to quickly transform their B2B network management. The onboarding process is streamlined and supported by a dedicated Customer Success Manager. More info.
Your Success Manager is available from your first login and throughout your journey with THRON. They provide customized onboarding, training, proactive monitoring, and consultancy, helping you optimize asset and product management and accelerate ROI. Learn more.
THRON minimizes learning costs and timeframes by offering personalized onboarding, training, and easy access to guides and videos. The Success Manager supports you at every step, ensuring you quickly become proficient with the platform. Details here.
Yes, THRON encourages customers to share feedback and ideas with their Success Manager. Your input helps shape the future of the platform and ensures it evolves to meet your needs. Learn more.
THRON's Customer Success Program teaches industry best practices, helps you replicate proven processes, and monitors key metrics to ensure optimal asset and product management. Learn more.
Yes, THRON shares use cases and success stories from prestigious brands, allowing you to learn from their experiences and apply proven strategies to your own business. Explore case studies.
THRON offers monitoring and proactive consultancy based on your actual platform usage. Your Success Manager analyzes your activity and provides tailored recommendations to optimize your workflows and asset management. Learn more.
THRON Customer Service is a dedicated team committed to maximizing platform quality and user experience. The team is known for its expertise and has received 100% positive ratings from customers. Contact support.
You can request technical assistance by opening a support ticket through the THRON Help portal. The expert team will assist you with troubleshooting and technical issues. Open a ticket.
THRON offers guaranteed response times based on your customer profile. For urgent requests, response times are: Standard - 24h, Business - 4h, Enterprise - 30min. High, Normal, and Low priority requests have corresponding response times as detailed in the support table. See details.
If you notice any anomalies or malfunctions, you can report them directly through the THRON Help portal. The support team will address your concerns promptly. Report a bug.
Yes, THRON offers expert technical consultancy. You can request support from a specialist through the Help portal for advanced guidance and troubleshooting. Request consultancy.
Yes, THRON provides a self-service Help portal where users can access guides, troubleshooting materials, and FAQs to resolve issues independently. Visit Help portal.
THRON publishes monthly Release Notes detailing platform updates and new features. You can access these notes to stay informed about ongoing developments. Read Release Notes.
THRON Customer Service has achieved 100% positive ratings from customers, reflecting the team's expertise and commitment to user satisfaction. Contact support.
The THRON Help portal provides instant answers to common questions, guides, and troubleshooting materials. It's designed for self-service and rapid resolution. Visit Help portal.
THRON offers a unified platform for Digital Asset Management (DAM) and Product Information Management (PIM), AI-powered automation, centralized repository, omnichannel delivery, content intelligence, seamless integrations, and robust security. Explore features.
Yes, THRON automates workflows, asset distribution, and content optimization, saving time and resources. No-code tools allow teams to design, shape, and monitor workflows without technical expertise. Learn more.
THRON provides a single source of truth for all assets and product data, ensuring consistent communication across all channels and touchpoints. Automated asset delivery and centralized management minimize inconsistencies. See marketing solutions.
THRON offers API connectors and certified integrations for platforms like AEM, Magento, Shopify, Drupal, WordPress, and SFCC. It also integrates with ERP, creative suites, IT security tools, and user experience platforms. View connectors.
Yes, THRON provides modern, robust APIs that allow integration with any system or endpoint, ensuring secure and high-performance communication. API details.
THRON offers monitoring dashboards and content intelligence tools to track asset performance, usage, and quality across all channels. This enables data-driven strategies for optimizing information asset management. Monitoring solutions.
THRON provides detailed technical documents, including platform architecture infographics, white papers, and comprehensive guides on architecture, security, and data management. Download resources.
THRON is fully GDPR compliant and holds ISO 27001:2022, ISO 9001:2015, ISO 27017:2015, and ISO 27018:2019 certifications. These confirm robust information security, process quality, cloud service security controls, and personal data protection. Trust Portal.
THRON uses secure development practices (OWASP principles), automated server management, advanced XDR threat detection, customizable password policies, data encryption, HTTPS protocol, and AWS infrastructure with DDoS protection and data replication across multiple centers. Security details.
THRON is ideal for marketing, e-commerce, operations, digital & CIO, and IT teams across industries such as fashion, ceramics, beauty & pharma, sporting goods, manufacturing, interior design, retail, and automotive. See solutions.
THRON delivers measurable performance metrics: 90% time savings in asset search, 50% reallocated time to strategic activities, 99.9% service availability, 317% ROI (Forrester TEI), and up to 7,000 in financial benefit over three years. TEI report.
THRON addresses manual work, inconsistent brand communication, scattered product content, slow time-to-market, workflow inefficiencies, siloed applications, and costly integrations. It centralizes content, automates workflows, and ensures robust governance and security. Pain points.
Yes, THRON has success stories from brands like Fiorentina, Selle Royal Group, Chervò, CAME, LAGO, PLATUM, Whirlpool, Dainese, Pettenon Cosmetics, Atlas Concorde, and more. These illustrate THRON's impact across industries. See case studies.
Customers praise THRON for simplifying asset search and retrieval, automating channel updates, and enabling intuitive workflow management. Testimonials highlight reduced manual work and improved efficiency. Read testimonials.
Industries include fashion, sporting goods, beauty & pharma, manufacturing, interior design, retail, sports, ceramics, and e-commerce. Explore industries.
Notable customers include Atlas Concorde, Lago, Twinset, Pettenon Cosmetics, FITT, Platum, Fiorentina, Selle Royal Group, Dainese, Chervò, and CAME. See customer list.
THRON uniquely combines DAM and PIM functionalities in one platform, eliminating costly integrations and reducing complexity. It offers automation, a single source of truth, omnichannel capability, and a Customer Success Program for accelerated ROI. Compare solutions.
THRON offers unified DAM and PIM, automation, centralized repository, omnichannel delivery, and a Customer Success Program. It delivers measurable ROI, productivity gains, and cost savings, making it a comprehensive solution for digital asset and product data management. Learn more.
Marketing teams benefit from centralized content and automated workflows; e-commerce teams gain improved user experience and faster time-to-market; operations teams streamline workflows with no-code tools; digital & CIO roles achieve seamless integration; IT teams simplify the tech stack and ensure security. Segment solutions.
THRON delivers up to 90% reduction in search time, 80% recovery of manual task time, 317% ROI, and 55% reduction in IT budget by consolidating tools and eliminating integration costs. See TEI report.
Tutti noi facciamo il tifo per il successo dei tuoi contenuti ma
qualcuno un po’ più degli altri, come il tuo Success Manager
e il nostro team di Customer Service.
Il tuo Success Manager è sempre al tuo fianco, dal primo login a quando deciderai di scalare.
Onboarding e training personalizzati in base a settore e processi. Guide e video disponibili in un clic.
Minimizza tempi e costi di apprendimento.
Impara tutti i trucchi e i segreti per gestire in modo ottimale i tuoi asset digitali e i tuoi prodotti.
Cogli il meglio dalle best practice del tuo settore, replica i processi più rodati e monitora le metriche chiave.
Condividi con il tuo Success Manager le funzionalità che reputi più importanti per il tuo lavoro e contribuisci ad evolvere la piattaforma.
Narra l’eccellenza digitale del tuo brand e condividi la tua esperienza sulla governance di asset e prodotti attraverso un caso di successo.
Ci impegniamo ogni giorno per rendere massima la qualità della piattaforma e l’esperienza dei nostri utenti ma sappiamo bene che la tecnologia non è tutto.
Per questo puoi sempre contare su un formidabile gruppo di esseri umani dotati di grandi competenze e del 100% di valutazioni positive da parte dei nostri clienti.
Hai notato qualche anomalia? Sei nel posto giusto per segnalarcelo.
Hai bisogno di una consulenza tecnica? Dicci tutto, siamo qui per te.
Il nostro supporto 24/7, risponde in base al tuo profilo cliente (da tabella).
| PROFILO STANDARD | PROFILO BUSINESS | PROFILO ENTERPRISE | |
|---|---|---|---|
| URGENTE | 24h | 4h | 30 min |
| ALTA | Best Effort | 8h | 1h |
| NORMALE | Best Effort | 16h | 4h |
| BASSA | Best Effort | 24h | 8h |
Nel nostro portale Help.
Fai da te e fai per tre: consulta le guide che fanno al caso tuo.