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We are much more than a technology platform

We are all invested in the success of your content, but some of us are cheering harder than others, such as your Customer Success Manager and Support team.

Are you a customer?
Customer Success is included.

Onboarding

We will guide you step by step in configuring the perfect platform for you.

Training

Discover all the platform’s functions and exploit all its potential.

Use cases

Make use of the experiences of some of the top brands in the world.

Mentoring

The answer to your questions “How can I …” or “How does this work …”.

Monitoring

Receive proactive analysis and consultancy based on your actual uses.

Feedback

Share tips and ideas. Shape the THRON PLATFORM of the future with us.

THRON customer service

Flatten your
learning curve

Your Success Manager is always at your side, from the first login until when you decide to scale.

Onboarding and training are customised according to sector, team and processes.

Guides and videos are available with just a click.

Minimise learning costs and timeframes.

Accelerate and turbocharge your ROI

Learn all the tricks and secrets to optimally manage your digital assets and products.

Take the best from your sector’s best practice, replicate the most tried and tested processes, and monitor the key metrics.

metrics analysis with THRON's customer success programme

Take a leading role in 100% digital stories

Share the functions you consider most important for your work with your Success Manager and contribute to helping the system evolve.

Tell the story of your brand’s digital excellence and share your experience of governance of assets and products through a success case.

Our Customer Success program is free!

A team always at your disposal to help you get the best out of our platform. What are you waiting for? Fill in the form and let us guide you to success!

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    THRON Customer Service.
    A team always at your side

    We work every day to maximise the quality of our platform and the experience of our users, but we know very well that technology isn’t everything. For this reason, you can always count on a formidable group of people with great skills and expertise and 100% positive feedback from our customers.

    Report a platform bug or fault

    Noticed a bug? You’ve come to the right place to report it.

    Request the support
    of an expert

    Need technical support? Tell us everything, we’re here. For you.

    Response times always guaranteed

    Our support team, operational 24/7, will respond according to your customer profile (see table).

    STANDARD
    PROFILE
    BUSINESS
    PROFILE
    ENTERPRISE
    PROFILE
    URGENT24h4h30 min
    HIGHBest Effort8h1h
    NORMALBest Effort16h4h
    LOWBest Effort24h8h

    Know where to find an answer to your questions quickly?

    On THRON Help.
    Do it yourself and do it for three: check out the guides that are right for you.