At THRON spa, we are committed to delivering the highest level of quality in all aspects of our operations. We understand that quality is paramount for our customers and our own success. Therefore, we have established a comprehensive Integrated Management System (IMS) in compliance with ISO 9001 standards.
Our Quality Policy encompasses the following principles:
- Customer Focus:
We strive to understand and meet our customers’ needs, requirements, and expectations. Customer satisfaction is our top priority, and we are dedicated to exceeding their expectations. - Continuous Improvement:
We are committed to ongoing improvement in all areas of our organization. We regularly review and enhance our processes, products, and services to ensure their effectiveness and efficiency. - Employee Engagement:
Our employees are our most valuable asset. We encourage their active participation and engagement in quality improvement initiatives, as their expertise and dedication drive our success. - Compliance:
We adhere to all applicable legal and regulatory requirements. Our IMS ensures that our processes and products consistently meet these standards. - Accountability:
We hold ourselves accountable for the quality of our work. Through rigorous quality control and performance monitoring, we ensure the highest standards are maintained. - Communication:
Open and transparent communication is key to our success. We foster a culture of collaboration and effective communication within our organization and with our customers. - Risk Management:
We identify and manage risks that may affect the quality of our products and services. We take proactive measures to mitigate potential issues. - Innovation:
We encourage a culture of innovation that allows us to adapt to changing circumstances and embrace new technologies, methods, and approaches.
By adhering to these principles, THRON spa is committed to delivering the highest quality products and services to our customers, maintaining the trust they have placed in us.
THRON
Chief Executive Officer (CEO)
Revision dated 30/05/2023
