THRON CUSTOMER SERVICE

    How can we help you?

    How to use

    I know what I want to reach but I need help to understand which function to use in order to   achieve the desired goal.

    API Support

    I am a Developer and I need to understand how to make proper use of a web-service or of a connector.

    Online ticketing

    I am dealing with an anomalous behavior and I ask for a quick assistance to solve the problem.

    Conformity check

    I have realized my project and I want to ask a Specialist for a verification of conformity.

    Looking for assistance?

    When opening a new ticket remember to specify the domain name for which you are requesting assistance.
    If you are new user, the customer service will verify your identity and the compliance of your request. 


    Submit a ticket

     

     Intervention time of your requests will depend

    upon the chosen CUSTOMER SERVICE profile :


     

    PROFILE
    STANDARD

    5/7 - 8:30-12.30 14:00-18:00 CET

    PROFILE
    BUSINESS

    5/7 - 8:30-18:00 CET

    PROFILE
    ENTERPRISE

    7/7 - 24H

    URGENT

    24h

    4h

    30 min

    HIGH

    Best Effort

    8h

    1h

    NORMAL

    Best Effort

    16h

    4h

    LOW

    Best Effort

    24h

    8h

    GENERIC REQUEST

    only business time

    Best Effort

    8h

    4h

    Fast and Self service assistance?

    Learn how to implement THRON and Content Intelligence independently thanks to a list of quick and simple steps. 
    Contact our Support team 24/7 via ticket, email or chat.

    Go to help.thron.com
     

    Have you got a special project you want to realize with THRON?

    Talk with one of our Specialist to identify
    the right THRON Certified Partner.

    Contact us 
     
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