CUSTOMER SERVICE

How to use


I know what I want to reach but I need help to understand which function to use in order to achieve the desired goal.

API Support


I am a Developer and I need to understand how to make proper use of a web-service or of a connector.

Online ticketing


I am dealing with an anomalous behavior and I ask for a quick assistance to solve the problem.

Conformity check


I have realized my project and I want to ask a Specialist for a verification of conformity.

 

LOOKING FOR ASSISTANCE?

When opening a new ticket remember to specify the domain name for which you are requesting assistance.
If you are new user, the customer service will verify your identity and the compliance of your request. 

 

 

SUBMIT A TICKET

 

Intervention time of your requests will depend
upon the chosen CUSTOMER SERVICE profile:

 

PROFILE
STANDARD

5/7 - 8:30-12.30 14:00-18:00 CET

PROFILE
BUSINESS

5/7 - 8:30-18:00 CET

PROFILE
ENTERPRISE

7/7 - 24H

URGENT

24h

4h

30 min

HIGH

Best Effort

8h

1h

NORMAL

Best Effort

16h

4h

LOW

Best Effort

24h

8h

GENERIC REQUEST
only business time

Best Effort

8h

4h

FAST AND SELF SERVICE ASSISTANCE

Learn how to implement THRON and Content Intelligence independently thanks to a list of quick and simple steps. 
Contact our Support team 24/7 via ticket, email or chat.
 
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