WE ARE MORE THAN JUST A SOFTWARE.


Technology is important, but is not enough on its own. 
 
That is why we offer brands that choose our platform a range of services that are crucial for digital transformation.
 
The goal? Drive each customer along a path of growth and continuos improvement and offer them quick and efficient support. 
 
Discover our services:
 
 



 

Service
 
 

CUSTOMER SUCCESS

A guide to get you on top. 
This is Customer Success.


Digital Transformation is much more than a matter of hardware and software. We are aware of this.
 
To achieve business goals, people and processes must be able to fully exploit the potential of technology. 
 
By choosing THRON you can count on the free and continuos support of a Customer Success Manager who:
 
  • helps you define your goals
  • support you in achieving them more quickly
  • is always available to help you make the best use of the platform.

How we support you.

 

Onboarding


Climb on the Throne and let us guide you step by step to configure it in the best possible way. 

 

Training


Discover each feature and exploit the potential of the platform yourself

 

Best practices


Benefit from the experience of the world's most prestigious brands. 

 

Coaching


Get answers to doubts starting with "How do I..." o "How does it work...". 

 

Monitoring


Rely on proactive analysis and consulting, based on actual tool usage. 

 

Listening


Drive the evolution of the platform and give us valuable insights to improve it. 
 
 
 
The Customer Success program is free.
 

WITH CUSTOMER SUCCESS

Reduce the learning curve

Your Success Manager is always by your side, from the first login to when you decide to scale up. 

Onboarding and training are customised according to sector, team and processes. Guides and videos are available with one click.

The target is to minimise learning time and costs.

Join the program →

 

Apprendimento

 


WITH CUSTOMER SUCCESS

ROI accelerates and turbocharges

Learn all the tricks and secrets to optimally manage your digital assets and products. 

Take the most out of your industry's best practices, replicate proven workflows and monitor key metrics. 

Join the program →

 

Best practices

 


WITH CUSTOMER SUCCESS

Your brand becomes the star 

Share with your Success Manager the features you dream about and contribute to the evolution of the platform.

Narrate the digital excellence achieved by your brand with the Throne and make a success case for it. 

Join the program →

 

Success Case

 

CUSTOMER SERVICE

A team always ready to support you.
This is Customer Service.



We strive every day to maximise the quality of our platform and improve the user experience. 
 
If in some cases this is not enough, you can count on Customer Service, a formidable team of humans with great technological expertise (and 100% positive customer reviews).  

We hear you.

 

Report a bug

 
If you have observed any anomalies, you are in the right place to report them to us. 

 

Get technical support

 
Need technical advice? Tell us what you need: we are here.

 

Guaranteed response time

 
THRON Customer Service is available 24/7.
You will find the response times below.

 

OPEN A TICKET

Intervention time of THRON Customer Service according to the chosen profile.

 

STANDARD
PROFILE

5/7 - 8:30-12.30 14:00-18:00 CET

BUSINESS
PROFILE

5/7 - 8:30-18:00 CET

ENTERPRISE
PROFILE

7/7 - 24H

URGENT

24h

4h

30 min

HIGH

Best Effort

8h

1h

NORMAL

Best Effort

16h

4h

LOW

Best Effort

24h

8h

GENERIC REQUEST
only business time

Best Effort

8h

4h

 
 
 

DO IT YOURSELF WITH
HELP PORTAL. 


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