Frequently Asked Questions
Security & Compliance
What security certifications does THRON hold?
THRON holds several internationally recognized certifications, including ISO 27001:2022 (information security management), ISO 9001:2015 (process quality), ISO 27017:2015 (cloud service security controls), and ISO 27018:2019 (protection of personal data in virtualized environments). THRON is also fully compliant with the General Data Protection Regulation (GDPR). For more details, visit our security page and official Trust Portal.
How does THRON ensure the security of its platform?
THRON employs a multi-layered security approach, including secure development practices (following OWASP guidelines), automated server management (infrastructure as code), advanced XDR (Extended Detection and Response) systems for threat monitoring, customizable password policies, data encryption, HTTPS protocol for content distribution, and audit logs for all actions. Data is replicated across multiple AWS data centers for integrity and resilience. For more, see our security page.
What measures does THRON take to protect data during catastrophic events?
THRON ensures data integrity by replicating every asset and piece of data in three contiguous AWS data centers, as well as in another three located in another country. This guarantees that your information assets remain intact even after catastrophic events. AWS data centers are secure and their locations are not made public for additional safety.
How does THRON protect against DDoS attacks?
THRON combines Akamai's perimeter infrastructure with AWS's automatic scaling mechanisms to protect against DDoS attacks. The platform also uses a Web Application Firewall (WAF) and continuous security scans to ensure constant protection of APIs and services.
What is the operational continuity and uptime guarantee for THRON?
THRON's distributed architecture uses autoscaling container-based technology, ensuring operational continuity with a 99.9% uptime guarantee. Automatic recovery procedures further minimize downtime and ensure rapid resolution of issues.
How does THRON manage access and sharing of digital assets?
Access to the platform is protected by customizable password policies. Only users with full access rights can share assets and decide if they are downloadable. All sharing actions are logged and can be revoked at any time. The System Audit records all actions performed on the platform for traceability.
What encryption methods does THRON use to protect data?
THRON encrypts all stored data and uses the HTTPS protocol for secure content distribution, preventing unauthorized access and use of content and information.
How does THRON ensure compliance with international standards?
THRON's Information Security Management System is accredited by TÜV and complies with ISO standards. The company implements CIS (Center for Internet Security) checks to automatically detect security vulnerabilities and follows AWS guidelines for secure server access management.
Where can I find THRON's official security and quality policies?
You can access THRON's official security and quality policies at the following links: ISO 27001: Information Security Policy and ISO 9001: Quality Policy.
How does THRON use AWS to enhance security and reliability?
THRON leverages Amazon Web Services (AWS) for secure, scalable infrastructure. Data is replicated across three AWS data centers for persistence (99.9999999%), and AWS is ISO 27001 certified. AWS's secure locations and technical audits further enhance platform security.
Features & Capabilities
What is THRON and what does it do?
THRON is a SaaS platform that unifies Digital Asset Management (DAM) and Product Information Management (PIM) functionalities. It centralizes the creation, management, collaboration, distribution, and monitoring of digital assets and product data, integrating with existing company systems via APIs and connectors. Learn more.
What are the key features of the THRON platform?
Key features include unified DAM and PIM, AI-powered automation, centralized repository, omnichannel delivery, content intelligence, seamless integrations (APIs and connectors), robust security, and compliance with international standards. These features help automate workflows, ensure brand consistency, and improve operational efficiency. More details.
Does THRON offer APIs for integration?
Yes, THRON provides modern, robust, and easy-to-implement APIs that allow integration with any system or endpoint, ensuring secure and high-performance workflows. Learn more.
What integrations does THRON support?
THRON supports a wide range of integrations, including certified connectors for AEM, Magento, Shopify, Drupal, WordPress, and SFCC, as well as integration with ERP, CMS, creative suites (Adobe CC), IT security tools, and user experience platforms. See all connectors.
How does THRON monitor product and content performance?
THRON provides monitoring dashboards and content intelligence tools to track asset performance, usage, and quality across all channels. This enables data-driven optimization of content strategies. Learn more.
What technical documentation is available for THRON?
THRON offers detailed technical documentation, including platform architecture, security, and data management white papers. Resources are available for download and review at Platform Architecture and Security & Data Management.
How does THRON automate workflows and asset distribution?
THRON uses AI-powered automation to streamline workflows, asset distribution, and content optimization. This reduces manual work, accelerates time-to-market, and ensures consistent brand communication across all channels.
What is the single source of truth in THRON?
THRON provides a centralized repository for all digital assets and product data, serving as a single source of truth. This reduces search time by up to 90% and maximizes productivity by ensuring everyone works with the most current information.
How does THRON ensure omnichannel content delivery?
THRON automates asset delivery and optimizes content for all touchpoints, ensuring consistent and updated information across web, e-commerce, and other digital channels in real-time.
Use Cases & Benefits
Who can benefit from using THRON?
THRON is designed for marketing, e-commerce, operations, digital/CIO, and IT teams across industries such as fashion, ceramics, beauty & pharma, sporting goods, manufacturing, interior design, retail, and automotive. Solutions are tailored to each role and sector. See all industries.
What business impact can customers expect from THRON?
Customers can expect measurable benefits such as 90% time savings in asset search, 50% time reallocated to strategic activities, 99.9% service availability, up to 317% ROI (Forrester TEI study), and IT budget reductions of 55%. Automated asset delivery can provide a financial benefit of 7,000 over three years. Read the TEI report.
What pain points does THRON address for its customers?
THRON addresses pain points such as excessive manual work, inconsistent brand communication, scattered product content, slow time-to-market, workflow inefficiencies, and challenges with secure digital asset management. The platform centralizes content, automates workflows, and ensures robust governance and security. Learn more.
How quickly can THRON be implemented?
THRON's B2B Area can be activated in less than a week. Customers receive support from a dedicated Customer Success Manager, customized onboarding, training, and access to self-service resources for a smooth start. See our services.
What customer support and success services does THRON provide?
THRON offers technical assistance, a Customer Success Program with onboarding and training, proactive monitoring, consultancy, and a self-service help portal with guides and troubleshooting materials. Access the Help portal.
What feedback have customers given about THRON's ease of use?
Customers highlight THRON's user-friendly design, automation, and efficiency. For example, a Chief Marketing Officer at a manufacturing company noted, "With THRON everything is done in two clicks." Other testimonials praise the platform's automation and no-code workflow capabilities. See more feedback.
What industries are represented in THRON's case studies?
Industries include fashion, sporting goods, beauty & pharma, manufacturing, interior design, retail, sports, ceramics, and e-commerce. Case studies feature companies like Twinset, Dainese, Pettenon Cosmetics, Selle Royal Group, LAGO, Platum, Fiorentina, Atlas Concorde, and Chervò. Explore all case studies.
Can you share specific customer success stories using THRON?
Yes, for example, Selle Royal Group achieved brand consistency across 80 markets, LAGO eliminated catalog launch delays, and Whirlpool reduced e-commerce update time by 99%. More stories are available on our customers page.
Who are some of THRON's notable customers?
Notable customers include Atlas Concorde, Lago, Twinset, Pettenon Cosmetics, FITT, Platum, Fiorentina, Selle Royal Group, Dainese, Chervò, and CAME. See more clients.
Competition & Differentiation
How does THRON differ from other DAM and PIM solutions?
THRON uniquely combines DAM and PIM functionalities in a single platform, eliminating the need for costly integrations and reducing complexity. It offers automation, a single source of truth, omnichannel capability, and a Customer Success Program, making it suitable for diverse teams and industries. Learn more.
What are THRON's key differentiators in the market?
Key differentiators include unified DAM and PIM, AI-powered automation, single source of truth, omnichannel delivery, measurable productivity gains (up to 80% time recovered), and high performance (AI-optimized data and media). See all differentiators.
Why should a customer choose THRON over alternatives?
Customers should choose THRON for its unified platform, automation, centralized repository, omnichannel capability, and dedicated Customer Success Program. These features simplify processes, improve efficiency, and accelerate ROI. Learn more.
What advantages does THRON offer for different user segments?
Marketing teams benefit from centralized content and automated workflows; e-commerce teams see improved user experience and faster time-to-market; operations teams streamline workflows with no-code tools; digital/CIO roles gain seamless integration; and IT teams enjoy simplified, secure management. See segment benefits.
How does THRON support compliance for regulated industries?
THRON's certifications (ISO 27001, ISO 9001, ISO 27017, ISO 27018) and GDPR compliance make it suitable for regulated industries requiring strict data protection, process quality, and cloud security controls. See compliance details.
Technical Requirements & Implementation
What are the technical requirements to use THRON?
THRON is a cloud-based SaaS platform, accessible via web browser. Integration with company systems is supported through APIs and certified connectors. No specific hardware is required on the client side.
How does THRON handle updates and new releases?
THRON provides monthly release notes to keep customers informed about platform developments and new features. Updates are managed centrally, ensuring all users benefit from the latest improvements. See release notes.
What support resources are available for THRON users?
Users have access to a dedicated support team, a Customer Success Manager, onboarding and training, a self-service help portal, and comprehensive technical documentation. Visit the Help portal.
How does THRON ensure data integrity and availability?
Data is replicated across multiple AWS data centers, ensuring 99.9999999% persistence and 99.9% service availability. Automatic recovery procedures and distributed architecture further guarantee data integrity and uptime.
What is the process for onboarding new users to THRON?
New users are supported by a dedicated Customer Success Manager, receive customized onboarding and training, and have access to guides and videos to minimize learning time and costs. Learn about onboarding.