The THRON Customer Success Program pairs each customer with a dedicated specialist who provides customized onboarding, training, proactive monitoring, and consultancy. This ensures you maximize the value of the platform and achieve your business goals efficiently. Learn more on our Success Program page.
Onboarding and training are tailored to your sector, team, and processes. Your Success Manager guides you step-by-step, ensuring you discover all platform functions and minimize learning costs and timeframes. Guides and videos are available with just a click.
THRON B2B Area can be activated in less than a week, allowing businesses to quickly transform their B2B network management. Customers are supported from their first login by a dedicated Customer Success Manager. Learn more.
Beyond onboarding, your Success Manager offers mentoring, proactive monitoring, and feedback channels. You receive advice on best practices, replicate proven processes, and monitor key metrics for optimal asset and product management.
Customers can share tips, ideas, and feedback directly with their Success Manager. Your input helps shape the future of the THRON platform and contributes to digital excellence stories.
THRON provides a dedicated support team available to assist with troubleshooting and technical issues. Customers can open a support ticket for expert assistance at any time. Open a ticket.
If you notice a bug or fault, you can report it directly through the THRON Help portal. The support team will address your issue promptly.
THRON's support team operates 24/7. Response times depend on your customer profile: Standard (Best Effort), Business (Urgent: 4h, High: 8h, Normal: 16h, Low: 24h), Enterprise (Urgent: 30min, High: 1h, Normal: 4h, Low: 8h).
Customers can access guides, videos, and troubleshooting materials via the THRON Help portal for quick answers and self-service support.
If you need technical support, you can request assistance from THRON's expert team through the Help portal or by opening a support ticket.
THRON publishes monthly Release Notes detailing important platform updates and new features. You can access them at Release Notes.
THRON provides a unified platform for Digital Asset Management (DAM) and Product Information Management (PIM), AI-powered automation, centralized repository, omnichannel delivery, content intelligence, seamless integrations, and robust security. Learn more.
Yes, THRON automates workflows, asset distribution, and content optimization, saving time and resources. No-code workflows allow teams to design, shape, and monitor collaboration processes easily. Learn more.
THRON provides a single source of truth for all assets and product data, ensuring consistent communication across all channels and touchpoints. This reduces search time by 90% and maximizes productivity.
THRON offers next-generation API connectors and certified integrations for platforms like AEM, Magento, Shopify, Drupal, WordPress, and SFCC. It also integrates with ERP, creative suites, IT security tools, and user experience tools. See all connectors.
Yes, THRON provides modern, robust, and easy-to-implement APIs for secure and high-performance integration with any system or endpoint. Learn more.
THRON offers monitoring dashboards and content intelligence tools to track asset performance and usage. These insights help optimize strategies and improve user experience. Learn more.
THRON is fully compliant with GDPR and holds internationally recognized certifications including ISO 27001:2022, ISO 9001:2015, ISO 27017:2015, and ISO 27018:2019. See details.
THRON follows OWASP principles for secure development, uses infrastructure as code for server management, employs advanced XDR systems for threat detection, and encrypts data throughout the asset lifecycle. Data is replicated across multiple AWS data centers for integrity.
Yes, THRON is fully compliant with the General Data Protection Regulation (GDPR), ensuring data protection and privacy for all users. Learn more.
THRON partners with Amazon Web Services (AWS), leveraging secure data centers, DDoS protection, automatic scaling, and multi-site data replication for high availability and integrity.
THRON is ideal for Marketing, E-commerce, Operations, Digital & CIO, and Information Technology teams across industries such as Fashion, Ceramics, Beauty & Pharma, Sporting Goods, Manufacturing, Interior Design, Retail, Automotive, and more. See all solutions.
Customers can expect measurable performance metrics: 90% time savings in asset search, 50% reallocated time to strategic activities, 99.9% service availability, and a 317% ROI with a payback period of less than 6 months (Forrester TEI report). See TEI report.
THRON addresses challenges such as excessive manual work, inconsistent brand communication, scattered product content, slow time-to-market, siloed workflows, and costly integrations by centralizing content, automating processes, and ensuring robust governance and security.
Yes, THRON has numerous success stories across industries. For example, Selle Royal Group achieved brand consistency across 80 markets, Whirlpool reduced e-commerce update time by 99%, and LAGO eliminated catalog launch delays. See all case studies.
Customers praise THRON for its user-friendly design and automation. For example, a Chief Marketing Officer noted, "With THRON everything is done in two clicks," and Eleonora Sartori from FITT described it as "a revolution as simple as it is powerful." See testimonials.
THRON uniquely combines DAM and PIM functionalities into a single platform, eliminating costly integrations and reducing complexity. It offers automation, a single source of truth, omnichannel capability, and a Customer Success Program, making it comprehensive for asset and product data management. See comparison.
THRON offers unified DAM and PIM, automation, centralized governance, omnichannel delivery, and a dedicated Customer Success Program. It accelerates ROI, reduces IT budgets by 55%, and recovers 80% of time spent on manual tasks. Learn more.
Marketing teams benefit from centralized content and automated workflows; E-commerce teams enjoy improved user experience and faster time-to-market; Operations teams streamline workflows with no-code tools; IT teams simplify their technology stack. See solutions by role.
THRON offers a unified platform for DAM and PIM, dedicated modules for product data management, automated content delivery, monitoring, technical assistance, Customer Success Program, self-service resources, and monthly Release Notes. Learn more.
Technical documentation is available, including platform architecture, security, and data management. Download the infographic and white paper at Platform Architecture and read the comprehensive document here.
Industries include Fashion, Sporting Goods, Beauty & Pharma, Manufacturing, Interior Design, Retail, Sports, Ceramics, and E-commerce. See all case studies.
Notable customers include Atlas Concorde, Lago, Twinset, Pettenon Cosmetics, FITT, Platum, Fiorentina, Selle Royal Group, Dainese, Chervò, and CAME. See customer logos and stories.
We are all invested in the success of your content, but some of us
are cheering harder than others, such as your Customer Success
Manager and Support team.
Your Success Manager is always at your side, from the first login until when you decide to scale.
Onboarding and training are customised according to sector, team and processes.
Guides and videos are available with just a click.
Minimise learning costs and timeframes.
Learn all the tricks and secrets to optimally manage your digital assets and products.
Take the best from your sector’s best practice, replicate the most tried and tested processes, and monitor the key metrics.
Share the functions you consider most important for your work with your Success Manager and contribute to helping the system evolve.
Tell the story of your brand’s digital excellence and share your experience of governance of assets and products through a success case.
We work every day to maximise the quality of our platform and the experience of our users, but we know very well that technology isn’t everything. For this reason, you can always count on a formidable group of people with great skills and expertise and 100% positive feedback from our customers.
Noticed a bug? You’ve come to the right place to report it.
Need technical support? Tell us everything, we’re here. For you.
Our support team, operational 24/7, will respond according to your customer profile (see table).
| STANDARD PROFILE | BUSINESS PROFILE | ENTERPRISE PROFILE | |
|---|---|---|---|
| URGENT | 24h | 4h | 30 min |
| HIGH | Best Effort | 8h | 1h |
| NORMAL | Best Effort | 16h | 4h |
| LOW | Best Effort | 24h | 8h |
On THRON Help.
Do it yourself and do it for three: check out the guides that are right for you.