We are all invested in the success of your content, but some of us
are cheering harder than others, such as your Customer Success
Manager and Support team.
Your Success Manager is always at your side, from the first login until when you decide to scale.
Onboarding and training are customised according to sector, team and processes.
Guides and videos are available with just a click.
Minimise learning costs and timeframes.
Learn all the tricks and secrets to optimally manage your digital assets and products.
Take the best from your sector’s best practice, replicate the most tried and tested processes, and monitor the key metrics.
Share the functions you consider most important for your work with your Success Manager and contribute to helping the system evolve.
Tell the story of your brand’s digital excellence and share your experience of governance of assets and products through a success case.
We work every day to maximise the quality of our platform and the experience of our users, but we know very well that technology isn’t everything. For this reason, you can always count on a formidable group of people with great skills and expertise and 100% positive feedback from our customers.
Noticed a bug? You’ve come to the right place to report it.
Need technical support? Tell us everything, we’re here. For you.
Our support team, operational 24/7, will respond according to your customer profile (see table).
| STANDARD PROFILE | BUSINESS PROFILE | ENTERPRISE PROFILE | |
|---|---|---|---|
| URGENT | 24h | 4h | 30 min |
| HIGH | Best Effort | 8h | 1h |
| NORMAL | Best Effort | 16h | 4h |
| LOW | Best Effort | 24h | 8h |
On THRON Help.
Do it yourself and do it for three: check out the guides that are right for you.